Fire Dispatch
911, What’s your Emergency?
The Ontario Fire Department communication center, an accredited center of excellence by the International Academy of Emergency Dispatch, is a multi-jurisdictional dispatch communications center. The Ontario Fire Department staffs 3-4 dispatchers per 12 hour shift handling both 911 emergency and non-emergency calls and dispacthing units for the Ontario Fire Department, Corona Fire Department, and the Ontario International Airport. Dispatchers utilize a state of the art computer aided dispatching system including an interactive emergency medical dispatching system to provide pre-arrival instructions to callers to aid the responding paramedics and first responders. The Ontario Fire Department communication center plays a vital role in the emergency communications for the Ontario Police department as their back up dispatch center.
28,825
The Ontario Fire Department dispatch center dispatched over 28,000 calls to the Ontario Fire Department in 2021.
16,063
The Ontario Fire Department dispatch center answered over 16,000 911 emergency calls in 2021.
87,258
The Ontario Fire Department dispatch center serviced over 87,000 non-emergency calls.
28,825
The Ontario Fire Department dispatch center dispatched over 28,000 calls to the Ontario Fire Department in 2021.
16,063
The Ontario Fire Department dispatch center answered over 16,000 911 emergency calls in 2021.
87,258
The Ontario Fire Department dispatch center serviced over 87,000 non-emergency calls.
Receiving and Instructing a 911 Call
Dispatching a Fire Response
Dispatching an Airport Response
Qualifications
Fire Dispatcher- Trainee
- High School Diploma or recognized equivalent
- 1 year customer or public service involving significant contact with the public.
- Valid Class C CA drivers license
- English usage and grammar
Fire Dispatcher
- Successful completion of the probationary period as a Fire Dispatcher Trainee.
- CPR/First Aid certificate
- Posses and maintain an California Law Enforcement Teletype Systems certification (CLETS)
- Posses and maintain an Internal Academies of Emergency Medical Dispatcher (EMD) certification.
- Knowledge of geography and major road networks, core technologies of Fire Dispatching including CLETS, CAD, incident notification systems, telephones and various radio systems and mapping.
Senior Fire Dispatcher
- 2 years experience as a fire dispatcher with a fire agency.
- Successful completion of the probationary period as a Fire Dispatcher
- Ability to train staff and act as Fire Dispatch Supervisor in their absence
Fire Dispatch Supervisor
- 3 years experience in public safety dispatching for a fire or law enforcement agency,
- Emergency Dispatch-Quality (ED-Q) certification within 6 months of appointment
- Knowledge of city and county disaster plans and procedures. Applicable federal, state and local laws, codes, regulations including FCC regulations.
Salary and Benefits
The Ontario Fire Department is not only a great place to work, but it has many rewarding benefits that it provides its dispatchers. Here, you can see just a few reasons you should be excited to join our team. If you would like to learn more about the benefits and incentives our firefighters earn, we encourage you to explore the Teamsters Local 1932 MOU for detailed information.
Fire Dispatcher Trainee- $53,996.76-$66,227.16
Fire Dispatcher- $59,487.96-$73,008.00
Senior Fire Dispatcher- $65,395.20-$80,267.16
Paid Medical Insurance
Paid Dental Insurance
Paid Vision Insurance
Paid Vacation and Sick Leave
Established Retirement Package
Fire Administration
415 East B Street
Ontario, CA 91764
upcoming events
Fire Department Open House – Details Coming Soon